I don’t have any relationship with Dubai Islamic Bank, can I subscribe for DIB on WhatsApp?
This service is only available for existing DIB individual customers.
Do you have live chat service and what are chat agents’ timings?
Our live agents are available from 8:00 am to 5:00 pm, Monday to Saturdays (excluding Sundays and public holidays).
What services and features are available via DIB on WhatsApp?
You can apply for Salary in Advance, make Credit Card payment, view your Account Balance, Credit Card balance, remaining finance installments and many more services.
Are there any charges for this service?
DIB on WhatsApp is a free service for all DIB customers.
How do I take cash against my credit card?
Just select Cards Services from the main menu, select cash on your credit card from the sub menu. Maximum amount will be displayed, enter your preferred amount (minimum AED 1,000), select tenor, verify by entering OTP and money is transferred instantly to your preferred account.
Can I block my card through WhatsApp Banking?
Yes! You can block your credit / debit card via WhatsApp Banking at any time. Select card block and replacement from the main menu (or from cards services), select the card and verify by entering OTP. Your card will be blocked instantly and replacement will be sent via courier to your registered address.
How do I book Easy Payment Plan (EPP)?
It’s very easy, select Cards Services from main menu, then select Easy Payment Plan from the sub menu. All eligible transactions will be available in the picklist. Select one transaction at a time, select tenor, verify by entering OTP and your transaction is booked instantly.
Who can subscribe for this service?
Any existing individual DIB customer who has any of the following banking products from DIB such as Current/Savings Accounts, Credit Cards, Personal Finance, Auto Finance, Home Finance and so on can Subscribe to DIB on WhatsApp.
Can I use my international mobile number for WhatsApp Banking?
Currently, only individual customers with UAE mobile numbers can register for this service.
Is the channel available in Arabic?
Currently, DIB on WhatsApp is only available in English.
How do I unsubscribe for DIB on WhatsApp?
You can simply write ‘Unsubscribe’ and verify your required details.
My mobile number is linked to multiple relationships, can I use WhatsApp Banking?
To access DIB on WhatsApp, your mobile number needs to be linked to one profile only i.e. it cannot be linked to more than one relationship. You can update unique mobile numbers for each of your relationship by visiting any of our ATMs. To know how
click here
Will I need to enter any personal information for using DIB on WhatsApp?
Dubai Islamic Bank will never ask you to share your personal information such as PIN, registered mobile number or email ID via DIB on WhatsApp. Depending on your enquiry, you may be asked to input 7 digits of your CIF number, your 15 digits account number or last 6 digits of your Card number.
Is it safe to use DIB on WhatsApp?
We are following WhatsApp standards for secured and encrypted conversations. To ensure that you are talking to Dubai Islamic Bank on WhatsApp, look for the “verified” green tick/badge next to the name which confirms that this is a verified business account.
